Refund policy

By placing an order on this Site, you confirm that you have read, understood, and agreed to this Refund Policy in full. If you do not agree, do not place an order.
All Double Take Trunks products are made to order. Nothing is pre-stocked. Production of your specific size and print begins after your order is confirmed. Because each item is cut, printed, and sewn for you individually, it cannot be resold, restocked, or returned to inventory.
Swimwear is also classified as intimate apparel. For hygiene reasons, worn or opened swimwear cannot be accepted back under any circumstances.
This policy is governed by the laws of the State of Wyoming, United States.
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1. ALL SALES ARE FINAL
We do not offer refunds, exchanges, returns, size swaps, or store credit for any of the following reasons, including but not limited to:
– Change of mind after purchase
– Buyer’s remorse
– The size you ordered does not fit
– You did not check the size chart before ordering
– The fit is tighter, looser, longer, or shorter than you expected
– Fabric feel, thickness, stretch, lining, or drawstring preference
– The printed illusion looks different in person than in the product photos
– Print placement, scale, or alignment differs slightly from the photos
– Colour or tone differs from what you saw on your screen
– You expected an actual cut-out, mesh panel, or exposed-skin garment rather than a printed graphic
– You changed your mind about the novelty design
– Delays of any kind, including delays caused by carriers, customs, weather, holidays, peak season, or any other cause
– You found a similar item elsewhere
– Address errors, incomplete addresses, or wrong addresses provided by you
– Failure to read the product description, size chart, or specifications before ordering
– Items refused, abandoned, or returned to sender for any reason
– Items seized, restricted, held, or destroyed by customs in your country
– Any reason not explicitly listed in Section 3 below
This list is not exhaustive. We reserve the right to refuse any refund request that does not fall within Section 3.
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2. NO PHYSICAL RETURNS — HYGIENE
We do not accept physical returns of swimwear under any circumstances, including approved claims. Do not ship any item back to us. Items shipped back without written authorisation will not be received, refunded, or returned to you, and will be treated as abandoned.
Where a claim is approved under Section 3, photo evidence is the only accepted form of proof. You keep the item.
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3. LIMITED EXCEPTIONS
We may, at our sole discretion, consider a replacement or refund only if ALL of the following are true:
(a) The item arrived physically damaged in transit, OR a clearly wrong item was shipped (a different print or a different size than the one shown on your order confirmation), OR there is an obvious manufacturing defect such as an open seam, a torn panel, a broken drawstring, or a misprint
(b) You contact us within 48 hours of the delivery date shown on tracking
(c) You provide clear, unedited photos of: the full item laid flat, the damage or defect in close-up, the internal size tag, the shipping label, and the outer packaging
(d) You provide your order number
(e) The item has not been worn, washed, or exposed to water
If any of these conditions are not met, the claim is not eligible.
Submitting a claim does not guarantee any remedy. We reserve the right to evaluate each claim and offer, at our sole discretion: a replacement, a partial refund, a full refund, store credit, or no remedy at all.
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4. SIZING IS NOT A DEFECT
(a) Our size chart is the only authoritative reference for fit. You are responsible for measuring yourself and selecting your size from the chart before ordering.
(b) Our sizing may run smaller than standard US or EU sizing. Do not order by your usual size label. Order by measurement.
(c) Garments are cut and sewn by hand. A tolerance of up to 3 cm (approximately 1.2 inches) from stated measurements is normal in this category and is not a defect.
(d) A garment that fits differently than you hoped is not damaged, defective, or wrong. Size-related requests are not eligible under Section 3 and will be declined.
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5. PRINT AND COLOUR VARIATION
(a) Each pair is printed individually. The exact position, scale, and alignment of the printed design — including the illusion panel and the seam-to-print alignment — will vary slightly from unit to unit and from the product photography.
(b) Colours displayed on your device will differ from the finished product due to screen calibration, lighting, and fabric absorption.
(c) Minor variation in print sharpness at seams, edges, waistband, and pockets is inherent to cut-and-sew printing and is not a defect.
(d) None of the above entitles you to a refund, replacement, or exchange.
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6. CARE, WEAR, AND FADING
Chlorine, salt water, sunscreen, tanning oil, hot water, tumble drying, ironing, bleach, and prolonged direct sunlight will damage printed swim fabric. Fading, discolouration, loss of stretch, and print cracking caused by use, washing, or improper care are not manufacturing defects and are never eligible for refund or replacement.
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7. ORDER CANCELLATION
You may request to cancel an order within 6 hours of placing it. After 6 hours, production has likely started and the order cannot be cancelled.
Cancellation requests are not automatic. We may, at our sole discretion, accept or decline a cancellation depending on whether production has begun. Submitting a request within 6 hours does not guarantee cancellation.
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8. NON-REFUNDABLE UNDER ALL CIRCUMSTANCES
The following are non-refundable in every case:
– Shipping fees
– Customs duties, import taxes, VAT, or carrier handling fees
– Orders refused, abandoned, or returned due to unpaid customs
– Orders returned due to incorrect or incomplete addresses provided by the customer
– Discounts, store credit, or promotional value applied to the order
– Any item that has been worn, washed, or used in water
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9. PACKAGES MARKED AS DELIVERED
If tracking confirms your package was delivered, the order is considered fulfilled in full. We are not responsible for:
– Packages stolen after delivery
– Packages misdelivered by the carrier
– Packages marked as delivered but not received
– Theft, loss, or damage occurring after the delivery scan
These matters are between you and your local carrier. You may file a claim directly with the carrier using the tracking number provided.
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10. LOST PACKAGES
If tracking has not updated for more than 30 days after dispatch, the package may be considered lost in transit. In such cases we will, at our discretion, arrange a replacement, store credit, or a refund of the item value. Shipping fees and duties are not refunded. Replacement is subject to stock and production availability.
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11. EU CUSTOMERS
Under Article 16(c) of EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. All Double Take Trunks products are produced to order under this exemption. In addition, Article 16(e) removes the right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene once unsealed. EU customers retain only the rights described in Section 3 and any statutory rights that cannot be waived.
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12. UK CUSTOMERS
Under the Consumer Contracts Regulations 2013, made-to-order goods and sealed hygiene goods that have been unsealed are exempt from the 14-day cooling-off period. UK customers retain only the rights described in Section 3 and any statutory rights that cannot be waived.
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13. CONTACT BEFORE DISPUTING
If you have a concern with your order, you must email us before filing any dispute, chargeback, or claim with your bank, card issuer, or payment processor.
Chargebacks filed without first contacting us — particularly for orders delivered with valid tracking — will be disputed with the full evidence available to us, including order records, tracking, communication history, and this policy accepted at checkout.
We reserve the right to refuse future service to any customer who files a chargeback we deem unjustified.
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14. CONTACT
Email: Mysticart.co@gmail.com
We do not handle claims via social media, messaging apps, comments, or any channel other than email. Claims submitted by any other method are not considered submitted.
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MysticArt
Managed by Hexora Capitals LLC, registered in the State of Wyoming, United States.